Last updated: 06 June 2026
Please read these terms carefully before placing an order. By purchasing from our website you agree to these terms.
1. About us
Rose & Castle is an online retailer based in Newcastle upon Tyne, United Kingdom. Contact: [email protected].
2. Orders
By placing an order you are making an offer to purchase. We reserve the right to decline any order. Once an order is confirmed and payment received, a contract is formed. All orders are subject to availability. Prices are in GBP and inclusive of VAT where applicable.
3. Pricing and payment
All prices are shown in pounds sterling (GBP). We accept major credit and debit cards. Payment is taken at the time of order. We do not store card details.
4. Delivery
We offer free standard UK delivery via Royal Mail on all orders. We also ship internationally — costs and times are calculated at checkout. Delivery times are estimates and not guaranteed. We are not responsible for delays caused by Royal Mail or international customs.
5. Returns and refunds
You have the right to cancel your order within 14 days of receipt under the Consumer Contracts Regulations 2013. Items must be returned unused and in original condition. Please see our Refund and Returns Policy for full details. Custom and personalised orders cannot be returned unless faulty or not as described.
6. Products
Product images are for illustration. Colours may vary slightly due to monitor settings and photography lighting. Sizes are approximate and given as a guide.
7. Intellectual property
All content on this website is owned by Rose & Castle or used under licence. You may not reproduce any content without our written consent. Rose & Castle is an independent business, not affiliated with, endorsed by, or licensed by The Walt Disney Company or its subsidiaries. Our products are fan-inspired designs.
8. Limitation of liability
To the fullest extent permitted by law, our liability is limited to the value of goods purchased. We are not liable for indirect or consequential losses. Nothing here affects your statutory rights as a UK consumer.
9. Governing law
These terms are governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.